This Privacy Policy is issued by Everyday Digital Solutions (operating as Open Humana), an IT company based in India. References to "we," "us," or "our" in this policy refer to Everyday Digital Solutions.
Information We Collect
When you use Everyday Digital Solutions' Open Humana platform and services, we may collect the following types of information:
- Account Information: Name, email address, phone number, company name, and billing details provided during registration.
- Usage Data: Information about how you interact with our platform, including call logs, campaign data, feature usage, and session duration.
- Call Recordings: Audio recordings of calls placed through our platform, voicemail transcripts, and any messages exchanged through our services.
- Technical Data: IP address, browser type, device information, and cookies used to improve your experience.
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, operate, and maintain our Digital Employee platform and deliver the features you request.
- Improvement: To monitor and analyze trends, usage, and activities in order to improve and enhance the quality of our services.
- Support: To send technical notices, updates, security alerts, and respond to your support inquiries and requests.
- Transactions: To process transactions and send related information, including confirmations and invoices.
- Security: To detect, investigate, and prevent fraudulent transactions and other illegal activities.
Data Storage & Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption. Call recordings and voicemail data receive the same level of protection.
- Access Controls: Access to customer data is restricted to authorized personnel on a strict need-to-know basis. We employ role-based access controls and multi-factor authentication internally.
- Security Audits: We conduct regular security audits and vulnerability assessments to ensure the integrity of our systems.
- Data Retention: We retain your personal information for as long as your account is active or as needed to provide you services. Call recordings and campaign data are retained for 12 months unless you request earlier deletion.
While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your data at all times.
Third-Party Services
We take your privacy extremely seriously. Here is our commitment regarding third-party data sharing:
- We do NOT sell your lead data. Your contact lists, call data, and prospect information belong to you and will never be sold, rented, or traded to any third party.
- Service Providers Only: We share data only with trusted service providers who assist us in operating our platform, such as our Secure Line Provider for call routing and delivery, cloud hosting providers, and payment processors. All service providers are bound by strict confidentiality agreements.
- We may disclose information if required by law, regulation, or valid legal process.
- In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with prior notice provided to you.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to certain legal exceptions.
- Export: Request a copy of your data in a structured, commonly used, machine-readable format for portability.
- Opt-Out: Opt out of marketing communications at any time.
- Restriction: Request that we restrict the processing of your data under certain circumstances.
To exercise any of these rights, please contact us using the information below.
Cookies
Everyday Digital Solutions (operating as Open Humana) uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences, understand how you use our services, and improve overall performance.
- Essential Cookies: Required for the platform to function properly, including authentication and security cookies.
- Analytics Cookies: Help us understand how visitors interact with our platform so we can improve usability and features.
- Preference Cookies: Remember your settings and preferences for a more personalized experience.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: support@openhumana.com
You can also visit our Contact Support page for additional ways to reach our team.